At Shemall.pk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Refunds Policy to understand the process and conditions for returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• Condition: The item must be unused, unwashed, and in the same condition as received.
• Packaging: The item must be returned in its original packaging, including tags and labels.
• Timeframe: You must initiate the return request within [7-14 days] of receiving your order.
• Exceptions: Certain products, such as cosmetics, personal care items, undergarments, and custom-made orders, are not eligible for returns due to hygiene reasons.

2. Return Process

To initiate a return:

1. Contact Us: Email us at support@shemall.pk with your order number, item details, and reason for return.
2. Approval: Once your return is approved, we will provide instructions on how to send the item back to us.
3. Shipping: Customers are responsible for the shipping cost of the return, except in cases where the item received was incorrect or damaged.

3. Refunds

Refunds will be processed under the following conditions:

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be issued within [7-10 business days] using the original payment method.
• Shipping fees, if any, are non-refundable.

4. Exchanges

• Exchanges are allowed for items of the same type (e.g., size or color changes) and are subject to availability.
• To request an exchange, please follow the return process above and mention that you want an exchange instead of a refund.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Notify us within [48 hours] of receiving the order by emailing support@shemall.pk with photos of the damaged or incorrect item.
• We will arrange a replacement or issue a refund without additional shipping charges.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or clearance items.
• Gift cards or vouchers.
• Personal care and hygiene products (e.g., cosmetics, skincare, undergarments).

7. Important Notes

• Shemall.pk reserves the right to reject returns that do not meet our policy conditions.
• In case of a dispute, our decision will be final.

8. Contact Us

For any questions or concerns about returns and refunds, please contact our support team:

• Email: support@shemall.pk
• Phone: 0300-0000000
• Address: Johar Town, Lahore

Thank you for shopping with Shemall.pk. We value your trust and aim to make your shopping experience seamless and enjoyable.